Contact information
Contact Information
At HIKMICRO UK, we're committed to providing exceptional customer service before and after your purchase. If you have any questions about our products, an existing order, or require technical assistance, our team is here to help.
Customer Support
For product advice, order enquiries, warranty assistance or technical support, please contact us using the details below.
Email: support@hikmicro.co.uk
Telephone (UK): +44 (0)1803 658 369
Support Hours:
Monday to Friday
9:00am – 5:00pm (GMT)
(Excluding public holidays)
Online Support
For product downloads, firmware updates, FAQs and technical resources, please visit the HIKMICRO Support Centre:
https://hikmicro.co.uk/pages/warranty-service
Order Enquiries
When contacting us about an order, please include:
- Your order number
- The name used when placing the order
- The email address associated with your purchase
- A brief description of your enquiry
Providing this information helps us respond as quickly as possible.
Warranty & Returns
If you require warranty support or wish to arrange a return, please contact our customer support team before returning any products. We will provide instructions to ensure your return is processed efficiently:
https://hikmicro.co.uk/pages/warranty-service
Business & Trade Enquiries
For dealer applications, trade opportunities, marketing enquiries or commercial partnerships, please contact:
Email: support@hikmicro.co.uk
Registered Business Information
Retailer: Elite Optical Distribution Limited – TA: HIKMICRO UK
Registered Address:
Unit 5-7 The Alpha Centre, Opsrey Road, Exeter, EX2 7JG, UK.
Company Registration Number: 11178856 (Registered in England)
VAT Number: GB287818054
Response Times
We aim to respond to all customer enquiries within one business day. During busy periods or public holidays, response times may be slightly longer.
Thank you for choosing HIKMICRO.