Shipping policy

Shipping Policy

Last Updated: 6 July 2026

Thank you for shopping with HIKMICRO UK, operated by Elite Optical Distribution Limited. We aim to dispatch your order quickly and ensure your products arrive safely.

This Shipping Policy explains how we process, dispatch and deliver orders placed through hikmicro.co.uk.

1. Delivery Areas

We currently deliver throughout the United Kingdom.

Shipping to locations outside the United Kingdom is not possible.

If delivery to your location is unavailable, please contact our Customer Support team before placing your order.

2. Order Processing

Orders are normally processed during our business hours:

Monday to Friday
9:00am – 5:00pm (GMT)
Excluding weekends and public holidays.

Orders placed outside these hours will be processed on the next working day.

During periods of exceptionally high demand, processing times may be longer than usual.

3. Dispatch Times

Where products are in stock, we aim to dispatch the same day, orders placed before midday. All orders will be shipped within 1–2 working days.

Certain products, accessories or special-order items may require additional processing time.

If dispatch is expected to be significantly delayed, we will contact you using the details provided with your order.

4. Delivery Services

For most orders we work with DPD for the majority of our shipments, but for smaller volume, low value orders, we may use Royal Mail.

For HIKMICRO ‘complete units’ (rather than spare parts and/or accessories) shipped direct to the customer (as opposed to via our Click & Collect option), we utilise a DPD PIN service which requires the recipient to supply a PIN that will be supplied with the shipping notification. It will not be possible to take delivery of ‘full units’ without this PIN.

Any additional or alternative delivery options available for your order will be displayed during checkout and may vary depending on:

• delivery location
• product size
• product value
• availability of courier services.

Tracking information will be provided once your order has been dispatched.

5. Delivery Charges

Delivery charges are a flat £5.95 for all orders under £50 total value. Order over £50 ship free.

• destination
• delivery method
• order value
• product size or weight where applicable.

Any applicable delivery charges will be clearly displayed before payment is completed.

6. Delivery Estimates

Estimated delivery times are provided for guidance only.

While we make every effort to meet these estimates, delivery dates cannot be guaranteed.

Delays may occasionally occur due to circumstances outside our reasonable control, including:

• adverse weather
• courier delays
• traffic disruption
• customs procedures
• industrial action
• public holidays
• events affecting transport networks.

7. Order PIN Requirements

Many orders, particularly higher-value products, will require a PIN upon delivery.

Where a PIN is required, someone must be available at the delivery address to supply the PIN and receive the parcel.

8. Missed Deliveries

If delivery cannot be completed, the courier may:

• leave a calling card
• attempt redelivery
• deliver to a designated collection point
• contact you to arrange an alternative delivery.

Please follow the courier's instructions to rearrange delivery or collection.

Repeated failed delivery attempts may result in goods being returned to us.

Additional delivery charges may apply before the order can be resent.

9. Delivery Address Accuracy

Please ensure your delivery details are accurate before completing your order.

We cannot accept responsibility for delays or failed deliveries resulting from incorrect or incomplete address information supplied by the customer.

If you notice an error after placing your order, please contact us immediately. While we will do our best to amend the address before dispatch, we cannot guarantee that changes can be made once order processing has begun.

10. Risk and Ownership

Responsibility for the goods passes to you once the products have been delivered to the delivery address provided during checkout.

Ownership of the goods transfers only after full payment has been received.

11. Damaged Deliveries

If your parcel arrives visibly damaged, we recommend:

• checking the contents before accepting delivery where possible
• noting any damage with the courier
• taking photographs of the packaging and products
• contacting our Customer Support team as soon as possible.

Prompt notification helps us investigate and resolve delivery issues efficiently.

12. Missing or Incorrect Items

If your order is incomplete or you have received the wrong product, please contact us as soon as possible.

To help us resolve the issue quickly, please include:

• your order number
• photographs where appropriate
• a description of the issue.

13. Delayed or Lost Deliveries

If your parcel has not arrived within the expected delivery timeframe, please contact us.

We will work with the courier to investigate the shipment and keep you informed throughout the process.

Replacement or refund options will be considered where appropriate following completion of the courier's investigation.

14. Pre-Orders

From time to time, products may be offered on a pre-order basis.

Estimated release dates are provided for guidance only and may change due to manufacturing or supply chain circumstances.

If your order contains both pre-order and in-stock items, we may:

• dispatch everything together when available; or
• split the shipment where practical.

We will advise you if this affects your order.

15. International Deliveries

International delivery is currently not available.

16. Delivery Restrictions

Certain products may be subject to:

• export controls
• transport restrictions
• battery shipping regulations
• destination-specific regulations.

Where restrictions apply, we reserve the right to refuse or cancel an order.

17. Order Tracking

Where available, tracking information will be sent by email once your order has been dispatched.

Tracking updates are provided directly by the courier and may occasionally be delayed.

18. Contact Us

If you have any questions regarding shipping or delivery, please contact:

HIKMICRO UK
Elite Optical Distribution Limited

Unit 5–7 The Alpha Centre
Osprey Road
Exeter
Devon
EX2 7JG

Email: support@hikmicro.co.uk

Telephone: +44 (0)1803 658 369

Customer Support Hours:

Monday to Friday

9:00am – 5:00pm (GMT)

Excluding public holidays