Terms of Service

Last Updated: 6 July 2026

1. Introduction

Welcome to HIKMICRO UK.

These Terms of Service ("Terms") govern your access to and use of hikmicro.co.uk (the "Website"), including any purchases of products or services made through the Website.

The Website is owned and operated by Elite Optical Distribution Limited, trading as HIKMICRO UK ("HIKMICRO UK", "we", "our" or "us").

By accessing our Website, creating an account, placing an order or otherwise using our services, you agree to be bound by these Terms together with our Privacy Policy, Cookie Policy, Shipping Policy, Returns & Refund Policy and Warranty Policy. If you do not agree with these Terms, you should not use this Website.

These Terms apply only to purchases made directly through hikmicro.co.uk. Products purchased through authorised dealers or third-party retailers remain subject to the terms and conditions of those retailers.

Nothing in these Terms affects your statutory rights under the laws of England and Wales, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

2. Definitions

For the purposes of these Terms:

"Account" means a customer account created on the Website.

"Customer", "you" or "your" means any individual or business using the Website or purchasing products from us.

"Contract" means the legally binding agreement formed when we accept your order.

"Products" means any goods, accessories, software or services offered for sale through the Website.

"Website" means hikmicro.co.uk.

"Working Day" means Monday to Friday excluding public holidays in England.

3. Company Information

This Website is owned and operated by:

Elite Optical Distribution Limited

Trading as HIKMICRO UK

Registered Office:

Unit 5–7 The Alpha Centre

Osprey Road

Exeter

Devon

EX2 7JG

United Kingdom

Company Registration Number: 11178856

VAT Registration Number: GB287818054

Email: support@hikmicro.co.uk

Telephone: +44 (0)1803 658 369

Customer Support Hours:

Monday to Friday

9:00am – 5:00pm (GMT)

Excluding public holidays

4. Eligibility

To place an order through this Website you must:

• be at least 18 years of age
• have the legal capacity to enter into a binding contract
• provide accurate and complete information
• use the Website only for lawful purposes.

If you are purchasing on behalf of a business, you confirm that you have the authority to bind that organisation to these Terms.

5. Your Account

You may choose to create an account when purchasing from HIKMICRO UK.

You are responsible for:

• maintaining the confidentiality of your login credentials;
• ensuring your account information remains accurate and up to date;
• restricting access to your account and password;
• all activity carried out using your account.

You must notify us immediately if you believe your account has been accessed without your authorisation.

We reserve the right to suspend or terminate accounts where we reasonably believe that:

• false information has been provided;
• the Website has been misused;
• fraudulent activity has occurred;
• these Terms have been breached.

6. Product Information

We endeavour to ensure that all product information published on the Website is accurate.

This includes:

• product descriptions;
• technical specifications;
• images;
• compatibility information;
• dimensions;
• pricing;
• availability.

However:

• product images are provided for illustration purposes only;
• colours may vary depending on your display device;
• packaging may change without notice;
• manufacturers may revise specifications during production;
• software and firmware features may change through updates.

Although we make every reasonable effort to ensure accuracy, errors may occasionally occur. We reserve the right to correct any errors or omissions and to update product information without prior notice.

Nothing on this Website constitutes professional, engineering or technical advice. Customers remain responsible for determining whether a product is suitable for their intended application.

7. Product Availability

All Products are offered subject to availability.

Stock information shown on the Website is provided in good faith but should not be interpreted as a guarantee of availability.

Where an item becomes unavailable after an order has been placed, we may:

• cancel the order and issue a full refund;
• offer an alternative product of equivalent specification;
• advise you of an expected delivery date and allow you to decide whether to proceed.

We reserve the right to discontinue products or restrict quantities available for purchase at any time.

8. Orders

By placing an order through our Website you are making an offer to purchase Products from us.

Receipt of an automated order confirmation email confirms only that your order has been received. It does not constitute acceptance of your order.

A contract between you and HIKMICRO UK is formed only when we dispatch your Products and send a dispatch confirmation.

We reserve the right to refuse or cancel any order, including where:

• payment cannot be authorised;
• Products are unavailable;
• pricing errors have occurred;
• fraud is suspected;
• export or legal restrictions apply;
• an order appears to have been placed by automated means contrary to these Terms.

Where payment has already been taken for a cancelled order, a full refund will be issued using the original payment method.

9. Pricing

Unless otherwise stated:

• all prices are displayed in Pounds Sterling (£);
• prices include UK Value Added Tax (VAT) where applicable;
• delivery charges are shown separately during checkout;
• promotional offers are available only during the advertised period.

Despite our best efforts, pricing errors may occasionally occur.

If a Product has been listed at an incorrect price, we reserve the right to:

• cancel the order before dispatch;
• contact you with the correct price and ask whether you wish to proceed; or
• issue a full refund if payment has already been received.

We are under no obligation to supply Products at an incorrect price where the pricing error is obvious and could reasonably have been recognised as such.

10. Payment

Payment must be successfully authorised before Products are dispatched.

We accept the payment methods displayed during checkout.

Payment processing is provided by trusted third-party payment providers operating secure payment systems.

HIKMICRO UK does not store or have access to your complete payment card details.

Where payment authorisation fails or is subsequently reversed, we reserve the right to suspend or cancel your order.

We may carry out reasonable fraud prevention checks before accepting an order. In certain circumstances we may request additional verification before dispatching Products.

11. Delivery and Shipping

Delivery of Products is subject to our published Shipping Policy, which forms part of these Terms.

Delivery options, estimated delivery times and applicable charges will be displayed during checkout.

Estimated delivery dates are provided in good faith but are estimates only and should not be regarded as guaranteed delivery dates.

Whilst we will use reasonable endeavours to dispatch and deliver Products within the estimated timescales, delays may occur due to circumstances beyond our reasonable control, including but not limited to:

• adverse weather conditions;
• courier delays;
• transport disruption;
• customs procedures (where applicable);
• supply chain disruption;
• industrial action;
• public holidays; or
• other events outside our reasonable control.

Failure to meet an estimated delivery date shall not, in itself, constitute a breach of contract.

If we become aware of a significant delay affecting your order, we will endeavour to notify you using the contact details provided when your order was placed.

12. Delivery Address

You are responsible for ensuring that the delivery address provided at checkout is complete and accurate.

Where an incorrect or incomplete address has been supplied, we cannot accept responsibility for:

• failed deliveries;
• delivery delays;
• additional courier charges;
• products delivered to an incorrect address.

If you need to amend your delivery details after placing an order, please contact Customer Support immediately.

Whilst we will make reasonable efforts to amend your order before dispatch, we cannot guarantee that changes can be made once order processing has commenced.

13. Delivery Acceptance

Certain deliveries, particularly higher-value products, may require a signature upon delivery.

Where a signature is required, the signature of any person accepting delivery at the delivery address shall constitute proof of delivery.

If delivery cannot be completed, the courier may:

• attempt redelivery;
• leave instructions for collection;
• deliver to an authorised collection point; or
• return the Products to us.

Where Products are returned due to unsuccessful delivery attempts, we reserve the right to charge any additional delivery costs incurred before redispatching the order.

14. Risk and Ownership

Risk in the Products passes to you upon delivery to the address specified in your order.

Ownership of the Products transfers only when:

• full payment has been received; and
• the Products have been delivered.

Until ownership transfers, all Products remain the property of Elite Optical Distribution Limited.

15. Inspection Upon Delivery

We recommend that you inspect your order as soon as reasonably practicable after delivery.

If your order:

• appears damaged;
• is incomplete;
• contains incorrect Products; or
• appears to have been tampered with during transit,

please notify us as soon as possible so that we can investigate and provide an appropriate resolution.

Where practical, photographs of the packaging and Products should be retained to assist our investigation.

16. Your Right to Cancel

If you are purchasing as a consumer, you have statutory cancellation rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Unless an exception applies, you may cancel your order within 14 calendar days beginning on the day after you receive the Products.

To exercise your cancellation rights, you must notify us clearly before the cancellation period expires.

Once cancellation has been confirmed, you must return the Products within 14 days.

Refunds will normally be processed within 14 days of:

• receiving the returned Products; or
• receiving satisfactory evidence that they have been returned,

whichever occurs first.

Business customers do not automatically benefit from statutory cancellation rights.

17. Exceptions to the Right to Cancel

Your statutory right to cancel does not normally apply to:

• Products made to your personal specification;
• personalised or customised Products;
• sealed goods which are unsuitable for return for hygiene reasons once unsealed;
• digital software or downloadable content once supply has begun with your express consent; or
• any other Products exempted by applicable legislation.

These exceptions do not affect your rights where Products are faulty, not as described or otherwise fail to comply with your statutory rights.

18. Returns

Returns are governed by our published Returns & Refund Policy.

Products returned under our returns process should:

• include all supplied accessories;
• include manuals and documentation where applicable;
• be appropriately packaged for transport;
• include proof of purchase where requested.

Where Products are returned because you have changed your mind, you are normally responsible for the cost of returning the Products unless otherwise required by law.

Where Products are faulty, damaged, incorrectly supplied or otherwise fail to conform to the Contract, we will arrange an appropriate remedy in accordance with your statutory rights.

19. Faulty Products

If you believe a Product is faulty, please contact Customer Support before returning the Product.

We may request:

• your order number;
• proof of purchase;
• the Product serial number;
• photographs or video of the fault;
• a description of the issue.

In some cases, our technical support team may be able to resolve an issue without the Product being returned.

Where inspection is required, Products may be examined by HIKMICRO UK or an authorised service centre before a repair, replacement or refund is authorised.

Nothing in this section limits your statutory rights under the Consumer Rights Act 2015.

20. Manufacturer's Warranty

Many Products supplied through HIKMICRO UK include a manufacturer's warranty.

The manufacturer's warranty is provided in addition to, and does not replace, your statutory consumer rights.

Warranty eligibility is subject to the applicable warranty terms and may require:

• proof of purchase;
• product serial number verification;
• inspection of the Product; and
• compliance with published warranty conditions.

Where a valid warranty claim is accepted, the Product may, at the manufacturer's discretion:

• be repaired;
• be replaced with an equivalent Product;
• have defective components replaced; or
• receive another appropriate remedy.

Full details are available within our Warranty Policy.

21. Product Use

Products purchased through HIKMICRO UK must be used:

• safely;
• responsibly;
• only for their intended purpose;
• in accordance with all supplied instructions;
• in accordance with applicable legislation.

Improper installation, misuse, abuse, unauthorised modification or use outside the intended operating conditions may invalidate the manufacturer's warranty and may affect your statutory rights where the damage results from such misuse.

Customers are responsible for ensuring that they possess the appropriate knowledge and competence to operate Products safely.

22. Compliance with Applicable Laws

Certain Products sold by HIKMICRO UK incorporate advanced thermal imaging, digital imaging, wireless communication or recording technologies.

You are responsible for ensuring that your purchase, possession and use of any Product complies with all laws and regulations applicable in the jurisdiction in which the Product is used.

This includes, where relevant:

• privacy legislation;
• surveillance laws;
• wildlife legislation;
• firearms legislation;
• export control regulations; and
• any other applicable legal requirements.

HIKMICRO UK accepts no responsibility for Products used unlawfully or outside their intended purpose.

23. Export Controls

Products supplied by HIKMICRO UK may be subject to UK export control legislation and other applicable trade restrictions.

By purchasing Products from us, you agree that you will not:

• export or re-export Products in breach of applicable laws;
• supply Products to sanctioned individuals or organisations;
• use Products in connection with unlawful military, nuclear, chemical or biological activities where prohibited by law.

We reserve the right to refuse or cancel orders where we reasonably believe export restrictions or sanctions may apply.

Nothing in this section affects our commitment to supplying Products lawfully throughout the United Kingdom and Northern Ireland.

24. Shopify Platform

Our online store is hosted using the Shopify ecommerce platform.

Shopify provides the technology that enables us to display products, process orders and securely complete purchases.

Whilst Shopify provides the underlying ecommerce infrastructure, your contract for the purchase of Products is with Elite Optical Distribution Limited trading as HIKMICRO UK, not Shopify.

We are responsible for the Products we sell, customer service, fulfilment, warranty support and after-sales care.

Certain services provided during checkout, including payment processing, fraud prevention and order security, may be provided through Shopify or approved third-party service providers.

Your use of those services may also be subject to the applicable terms and privacy policies of those providers.

25. Third-Party Services

Our Website may provide access to third-party services or applications that are not owned or controlled by HIKMICRO UK.

These services may include, but are not limited to:

• payment providers;
• finance providers;
• delivery companies
• customer review platforms;
• live chat services;
• product registration services;
• mapping services; and
• analytics providers.

We do not warrant or accept responsibility for the content, availability or performance of third-party services.

Your use of third-party services is entirely at your own risk and may be governed by separate terms and conditions.

26. Optional Website Features and Tools

From time to time we may make available optional website features, applications or tools provided either by us or by third parties.

These tools are provided on an "as available" basis.

Unless expressly stated otherwise, we make no representation or warranty regarding:

heir availability;

• compatibility;
• continued operation;
• suitability for any particular purpose.

We reserve the right to introduce, modify, suspend or remove optional website functionality at any time without notice.

27. Customer Reviews and User Content

Where our Website permits you to submit reviews, photographs, comments, suggestions or other content ("User Content"), you agree that:

• your content is accurate to the best of your knowledge;
• your content does not infringe the intellectual property rights of others;
• your content is not unlawful, defamatory, abusive, threatening, discriminatory or misleading;
• your content does not contain malicious software or harmful code
• your content does not impersonate another person or organisation.
• You remain the owner of your User Content.

However, by submitting User Content through our Website, you grant HIKMICRO UK a worldwide, non-exclusive, royalty-free, perpetual, irrevocable licence to:

• use;
• reproduce;
• publish;
• distribute;
• display;
• adapt;
• translate; and
• reproduce your User Content

for the purposes of operating, promoting and improving our business and Website.

Where reasonably practical, we will not alter the meaning of your content.

You acknowledge that no compensation shall be payable for such use.

28. Feedback

We welcome feedback regarding our Website, Products and customer service.

Where you voluntarily provide suggestions, recommendations, ideas or other feedback, you agree that we may use that feedback without restriction or obligation to compensate you.

This enables us to improve our Products, services and customer experience.

29. Moderation of User Content

We reserve the right, but are under no obligation, to monitor, edit or remove User Content that we reasonably believe:

• breaches these Terms;
• is unlawful;
• infringes intellectual property rightscontains offensive or abusive material;
• is misleading or fraudulent;
• constitutes spam or unsolicited advertising; or
• may expose us or our customers to legal or reputational risk.

The exercise or non-exercise of this right shall not make us responsible for User Content submitted by customers or other users.

30. Automated Access and Artificial Intelligence

You may not use automated systems, bots, crawlers, scrapers or artificial intelligence tools to access, monitor, copy or extract content from this Website in a manner that:

·       interferes with the operation of the Website;

·       places an unreasonable burden on our systems;

·       circumvents technical protection measures;

·       infringes our intellectual property rights;

·       breaches applicable law; or

·       is inconsistent with these Terms.

Nothing in this clause prevents the lawful use of recognised search engine indexing services operating in accordance with standard internet practices, unless expressly prohibited by us.

Where we make APIs or other authorised methods of automated access available, those services must be used only in accordance with the applicable licence terms.

31. Intellectual Property

All intellectual property rights in this Website are owned by, licensed to or otherwise used with permission by HIKMICRO UK or the relevant rights holders.

These rights include, without limitation:

·       website design;

·       source code;

·       graphics;

·       product descriptions;

·       text;

·       photographs;

·       illustrations;

·       icons;

·       videos;

·       downloads;

·       catalogues;

·       branding;

·       logos;

·       page layouts; and

·       software.

Nothing contained within these Terms transfers ownership of any intellectual property rights to you.

You may access and print material from the Website solely for your own personal, non-commercial use.

You must not reproduce, distribute, modify, republish, commercially exploit or create derivative works from any Website content without our prior written consent.

32. Trade Marks

"HIKMICRO", associated logos, product names and related branding are trademarks or registered trademarks of their respective owners.

Other trademarks appearing on the Website remain the property of their respective owners.

Nothing on this Website grants any licence or right to use any trade mark without the express written permission of the relevant owner.

33. Acceptable Website Use

You agree that you will not:

·       use the Website for any unlawful purpose;

·       commit or encourage criminal activity;

·       knowingly introduce viruses, malware or other malicious software;

·       attempt unauthorised access to our systems or networks;

·       interfere with the security or operation of the Website;

·       collect customer information without authorisation;

·       engage in fraudulent activity;

·       infringe intellectual property rights;

·       transmit unlawful, abusive or offensive material;

·       attempt to circumvent Website security measures;

·       use the Website to distribute unsolicited commercial communications; or

·       otherwise use the Website in a manner likely to damage HIKMICRO UK, Shopify or other users.

We reserve the right to suspend or terminate access where we reasonably believe these Terms have been breached.

34. Privacy

Your privacy is important to us.

Our collection, use and storage of personal information is governed by our Privacy Policy and Cookie Policy.

By using our Website, you acknowledge that your personal information may be processed in accordance with those policies and applicable UK data protection legislation.

35. Website Availability

Whilst we endeavour to ensure that our Website remains available, uninterrupted access cannot be guaranteed.

The Website may occasionally be unavailable due to:

·       scheduled maintenance;

·       software updates;

·       security improvements;

·       technical failures;

·       internet service interruptions; or

·       circumstances beyond our reasonable control.

We reserve the right to modify, suspend or withdraw any part of the Website at any time without liability where reasonably necessary.

36. Errors, Inaccuracies and Omissions

Occasionally information on our Website may contain typographical errors, inaccuracies or omissions relating to:

·       product descriptions;

·       pricing;

·       promotions;

·       availability;

·       specifications;

·       shipping information; or

·       other Website content.

We reserve the right, without prior notice, to:

·       correct errors;

·       update information;

·       cancel affected orders where appropriate; and

·       amend Website content at any time.

We are under no obligation to update information except where required by applicable law.

37. Disclaimer

We endeavour to ensure that the information, products and services available through this Website are accurate and up to date.

Except as expressly stated in these Terms or required by applicable law, the Website and its content are provided on an "as available" and "as is" basis.

To the fullest extent permitted by law, we do not warrant that:

·       the Website will always be available, uninterrupted or error-free;

·       defects or errors will always be corrected immediately;

·       the Website will be free from viruses or other harmful components;

·       information published on the Website will always be complete, current or free from inaccuracies; or

·       the Website will meet every individual user's requirements.

Nothing in this clause limits any rights you may have under applicable consumer legislation.

38. Limitation of Liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so.

In particular, nothing excludes or limits liability for:

·       death or personal injury caused by negligence;

·       fraud or fraudulent misrepresentation;

·       breach of your statutory consumer rights; or

·       any other liability which cannot lawfully be excluded or limited.

Subject to the above, and to the fullest extent permitted by law, HIKMICRO UK shall not be liable for any indirect or consequential loss including, but not limited to:

·       loss of profit;

·       loss of business;

·       loss of revenue;

·       loss of anticipated savings;

·       loss of contracts;

·       loss of goodwill;

·       loss of opportunity; or

·       loss of data,

arising from your use of the Website or the purchase of Products.

Where Products are supplied to consumers, nothing in these Terms affects your statutory remedies in respect of faulty goods or services.

Where Products are supplied to business customers, our total aggregate liability arising under or in connection with any Contract shall not exceed the total amount paid for the relevant Products giving rise to the claim, except where liability cannot lawfully be excluded.

39. Indemnity

If you are purchasing or using the Website in the course of a business, you agree to indemnify and hold harmless Elite Optical Distribution Limited, its directors, officers, employees and agents against all losses, liabilities, claims, costs and expenses (including reasonable legal costs) arising from:

·       your breach of these Terms;

·       your misuse of the Website;

·       your unlawful use of any Product;

·       infringement of any third-party rights by you; or

·       your negligence or wilful misconduct.

This clause does not apply to consumers except to the extent permitted by law.

40. Force Majeure

We shall not be liable for any delay or failure to perform our obligations where such delay or failure results from events beyond our reasonable control.

Such events include, without limitation:

·       natural disasters;

·       severe weather;

·       fire;

·       flood;

·       pandemic or epidemic;

·       war;

·       terrorism;

·       civil unrest;

·       industrial disputes;

·       interruptions to transport networks;

·       utility failures;

·       cyber incidents affecting essential services;

·       governmental action; or

·       failure of suppliers or carriers beyond our reasonable control.

Where such circumstances continue for an extended period, we reserve the right to suspend or cancel affected orders and provide an appropriate refund where required.

41. Suspension and Termination

We reserve the right to suspend or terminate your access to the Website or your account where we reasonably believe that:

·       these Terms have been breached;

·       fraudulent activity has occurred;

·       payment obligations have not been met;

·       unlawful activity is suspected;

·       continued access presents a security risk; or

·       continued access may expose HIKMICRO UK, Shopify or other users to legal or operational risk.

Termination of Website access shall not affect any rights or obligations accrued before termination.

42. Severability

If any provision of these Terms is found by a court or other competent authority to be unlawful, invalid or unenforceable, that provision shall be deemed severed to the minimum extent necessary.

The remaining provisions shall continue in full force and effect.

43. Waiver

If we delay or choose not to enforce any provision of these Terms, this shall not constitute a waiver of our right to enforce that provision or any other provision at a later date.

Any waiver must be made expressly in writing.

44. Entire Agreement

These Terms, together with our:

·       Privacy Policy;

·       Cookie Policy;

·       Shipping Policy;

·       Returns & Refund Policy;

·       Warranty Policy; and

·       Product Safety Information,

constitute the entire agreement between you and HIKMICRO UK regarding your use of the Website and any purchases made through it.

They supersede all previous discussions, representations and understandings relating to the same subject matter, except where fraud or fraudulent misrepresentation is involved.

45. Assignment

You may not assign, transfer or otherwise dispose of any of your rights or obligations under these Terms without our prior written consent.

We may assign or transfer our rights and obligations where reasonably necessary, including in connection with:

·       a business reorganisation;

·       merger;

·       acquisition;

·       sale of assets; or

·       transfer of the Website or business,

provided that doing so does not adversely affect your statutory rights.

46. No Third-Party Rights

Except where expressly stated, no person who is not a party to these Terms shall have any right to enforce any provision under the Contracts (Rights of Third Parties) Act 1999.

This does not affect any right or remedy available independently of that Act.

47. Governing Law and Jurisdiction

These Terms and any Contract formed between you and HIKMICRO UK shall be governed by the laws of England and Wales.

If you are a consumer residing in another part of the United Kingdom, you will also benefit from any mandatory protections available under the laws applicable in your place of residence.

Any dispute arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where applicable consumer legislation provides otherwise.

48. Changes to these Terms

We may amend these Terms from time to time to reflect:

·       changes in legislation;

·       changes to our business operations;

·       developments in technology;

·       updates to Shopify services;

·       improvements to our Website; or

·       changes to the Products we offer.

The latest version will always be published on the Website with the revised "Last Updated" date.

Changes will apply only to future use of the Website and future purchases unless required by law.

49. Contact Information

If you have any questions regarding these Terms of Service, please contact:

HIKMICRO UK

Elite Optical Distribution Limited

Unit 5–7 The Alpha Centre

Osprey Road

Exeter

Devon

EX2 7JG

United Kingdom

Email: support@hikmicro.co.uk

Telephone: +44 (0)1803 658 369

Customer Support Hours:

Monday to Friday

9:00am – 5:00pm (GMT)

Excluding public holidays

We aim to respond to all enquiries within one business day wherever reasonably practicable.